General

Who can order fireworks from your company?

We operate strictly on a B2B basis. Our customers include licensed fireworks wholesalers, retailers, event companies, and professional operators. We do not sell directly to private consumers.

What types of fireworks do you supply?

We supply a wide range of consumer and professional fireworks, including categories F1, F2, F3, F4, T1, T2, P1, and P2, depending on the destination country and customer licensing.

Are you a manufacturer or an importer?

Vulcan Europe is part of the Hong Kong–based Vulcan Group, an international manufacturer and exporter of fireworks supplying markets worldwide. Vulcan Europe operates as a European importer and distributor, working exclusively with certified manufacturers and approved production facilities.

In which countries do you operate?

We supply fireworks to customers throughout Europe, subject to national legislation, licensing, and transport regulations.

Compliance & Certification

Are your fireworks CE-certified?

Yes. All applicable consumer and professional fireworks are CE-certified in accordance with the EU Pyrotechnics Directive (2013/29/EU).

Are products tested by a Notified Body?

Yes. Our products are tested and certified by EU-recognized Notified Bodies. Relevant Module B certificates are available upon request.

Do you provide technical and safety documentation?

Yes. We provide all required documentation, including:

  • CE certificates
  • Safety instructions
  • UN classification and hazard division
  • SDS where applicable
  • Multilingual labels and instructions
Are safety instructions available in multiple languages?

Yes. Safety instructions are available in multiple EU languages, depending on the target market.

Ordering & Minimum Quantities

What is the minimum order quantity (MOQ)?

MOQs depend on the product and category. Orders can range from mixed pallets to full truckloads or containers. Please contact us for product-specific MOQs.

Can I mix different products in one order?

Yes. Mixed orders are possible, subject to ADR regulations and packaging constraints.

Do you offer seasonal pre-orders?

Yes. We strongly recommend pre-ordering, especially for peak seasons such as New Year’s Eve and national sales periods.

Pricing & Payment

How can I receive a price list?

Price lists are available upon request for registered B2B customers. Please contact our sales team with your company details.

Do you offer volume discounts?

Yes. We offer competitive pricing and volume discounts based on order size and long-term cooperation.

Which payment methods do you accept?

Payment terms depend on the customer profile and order history. New customers usually pay in advance. Credit terms may be available for established partners.

Transport & Delivery

Do you arrange transport of fireworks?

Yes. We can arrange ADR-compliant transport to licensed storage locations across Europe.

Can you deliver to my warehouse?

Delivery is possible only to approved and licensed storage facilities, in accordance with national and international regulations.

What are typical delivery times?

Delivery times depend on product availability, season, and destination. During peak season, early ordering is essential to secure timely delivery.

Licensing & Customer Requirements

Do I need a license to order fireworks?

Yes. Customers must hold the required licenses and permits for purchasing, storing, transporting, and selling fireworks in their country.

Which documents are required to become a customer?

Typically, we require:

  • Company registration details
  • Company address
  • VAT number (ICS)
  • Fireworks trading license (if applicable)
  • Storage permit

Quality & Claims

How do you ensure product quality?

We work exclusively with approved manufacturers and apply strict quality control and compliance checks throughout the supply chain. Vulcan has a certified Quality System in place to ensure compliance with all EU regulations.

What should I do if products arrive damaged or defective?

Any issues must be reported immediately upon delivery. Our team will assess the claim and provide an appropriate solution.

Contact & Partnership

How can I become a customer or distributor?

Please contact our sales team via the contact form or email. We will guide you through the onboarding process.

Who can I contact for technical or commercial questions?

Our sales and technical support team is available to assist you throughout the year, including during peak season. Please contact us on sales@vulcaneurope.eu

Marketing & Support

Do you provide marketing materials?

Yes. We can supply product photos, videos, catalogs, and technical descriptions to support our customers’ sales activities.

Do you support new market launches?

Where possible, we assist customers with product selection, compliance guidance, and market-specific information.